At Postdawn, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

Items must be unused, unopened, and in their original packaging.
Return requests must be made within 14 days of receiving your order.
Only items purchased directly from thePostdawn.com are eligible for returns.

Non-Returnable Items:
Opened or used products due to hygiene and safety regulations.
Items marked as final sale or gift cards.
Products damaged due to customer mishandling.

2. Return Process

Submit a Return Request: Contact Freddie.Ha@thePostdawn.com with your order number and reason for return.

Approval & Instructions: If eligible, you will receive a return authorization and shipping details.

Ship the Item: Send the item in its original condition within 14 days of approval.
Refund Processing: Once received and inspected, we will issue a refund to the original payment method within 3 business days.

Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost returns.

3. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within [X] days with supporting photos. We will arrange a replacement or refund as necessary.

4. Refund Policy

Approved returns will be refunded to the original payment method within 3 business days.
Shipping fees are non-refundable. If the return does not meet our policy conditions, we may deny the refund.

Contact Us

For any questions or concerns, please contact Freddie.Ha@thePostdawn.com.

We appreciate your business and thank you for choosing Postdawn